If you change your mind about a product you have bought then you have to follow the store’s returns policy. Some stores may not offer a return or refund for a change of mind, others might.

You should always keep receipts in a safe place in case you change your mind or if the item has a warranty. A receipt is proof that you purchased the item at a particular store on a particular day.

When you buy an item you have certain rights to ensure that the item works, is fit for purpose, of acceptable quality and is yours completely.

If there is a defect or the item does not do what it is supposed to, then the store or the supplier can offer you a replacement, a refund or try to fix the item. If the defect is major then you should be offered a refund, replacement or be compensated for the loss in value of the item.

If the store tells you about the defect, such as the fridge has a dent or a shirt is stained, you cannot ask for a refund based on that defect.

If you damage the goods yourself you cannot expect a refund.

You should always keep receipts in a safe place in case you change your mind or if the item has a warranty. A receipt is proof that you purchased the item at a particular store on a particular day.

Not having a receipt may mean you are not offered a refund or a replacement item, or that a product with a defect may not be repaired.

The Australian Consumer Law is a single, national law that covers all States and Territories, but each State and each Territory have their own regulatory body where you can make a complaint or find out more information.

Click below to see who to contact in you local area.